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- What are cookies?
Cookies are information files, including unlimited text content, that are stored on the user's computer in order to improve the work with the respective website. These files allow the user to be recognized and the website to be adapted to his preferences. Cookies usually contain the name of the website to which they belong, the time when they are stored on the user's computer and a unique number.

- What are cookies used for?
Cookies are used to adapt the content of the website to the preferences of the individual user and to optimize the work with the specified website. They are also used to prepare anonymous general statistics that help us understand how the user works with the websites, which helps to improve their structure and content, while at the same time, there is no access to personal information about the user.

- What cookies do we use?
We use two types of cookies - temporary and permanent. The first are temporary files that are generated on the user's computer until he leaves the website or closes the given application (web browser). Fixed files remain on the user's computer for the time specified in the cookie settings, or until they are manually deleted by the user.
Cookies used by the website's operating partners, including without limitation website users, are subject to their own privacy policies.

- Do cookies contain personal information?
Personal information that is accumulated through cookies can only be used to perform certain operations for the user. Such information is encrypted in a way that makes unauthorized persons' access to it impossible.

Deleting cookies:
As a rule, applications used for surfing the web allow cookies to be saved by default. This setting can be changed so that the automatic saving of cookies is blocked in the web browser or the user is informed each time before cookies are saved on the computer. Detailed information on the different ways of working with cookies can be found in the settings of the web browser application.

Restricting cookies may affect some of the website's functionalities.

Our promise to the customer:
1. "Fen Shop" EOOD guarantees its Users/clients the confidentiality of the information and personal data provided. The latter will not be used, provided or made known to third parties except in the cases and under the conditions specified in these General Terms and Conditions. "Fen Shop" EOOD protects the personal data of the user/client that became known to it when filling out the electronic purchase request form, and this obligation is waived in the event that the Client has provided false data. Subject to applicable legislation and the clauses of these General Terms and Conditions, "Fen Shop" EOOD may use the Client's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

2. "Fen Shop" EOOD undertakes not to disclose any personal data about the Client to third parties - state bodies, commercial companies, individuals and others, except in cases where it has received the express written consent of the Client, the information is requested by state bodies or officials authorized by applicable legislation to request and collect such information. "Fen Shop" EOOD undertakes to provide the information in accordance with the law.