Privacy Policy

Privacy Statement

Cookie Policy

This policy applies to cookies and websites maintained by fenshop.bg.

 

What are cookies?

Cookies are information files, including unlimited text content, which are stored on the user's computers in order to improve the work with the respective website. These files allow the user to be recognized and the website to be adapted to his preferences. Cookies usually contain the name of the website to which they belong, the time they are stored on the user's computer and a unique number.

What are cookies used for?

Cookies are used to adapt the content of the website to the preferences of the individual user and to optimize the work with the specified website. They are also used to prepare anonymous general statistics that help us understand how the user works with the websites, which helps to improve their structure and content, while at the same time not having access to personal user information.

What cookies do we use?

We use two types of cookies - temporary and permanent. The first are temporary files that are generated on the user's computer until he exits the website or closes the given application (web browser). Fixed files remain on the user's computer for the time specified in the cookie settings or until they are manually deleted by the user.
Cookies used by a website's operator partners, including without limitation the website's users, are subject to their own privacy policies.
Do cookies contain personal information?

Personal information that is accumulated through cookies can only be used to perform certain operations for the user. Such information is encrypted in a way that makes access to it by unauthorized persons impossible.

 

Deleting cookies:

As a rule, applications used for web browsing allow cookies to be saved by default. This setting can be changed so that the automatic saving of cookies is blocked in the web browser or the user is informed each time before cookies are saved on the computer. Detailed information on the different ways of working with cookies can be found in the settings of the web browser application.

Restricting cookies may affect some of the functionality of the website.

 

Our promise to the customer:

1. "Fen Shop" Ltd. guarantees its Users/clients the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions. "Fen Shop" Ltd. protects the personal data of the user/customer, which became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the Customer has provided incorrect data. In compliance with the current legislation and the clauses of these General Terms and Conditions, "Fen Shop" Ltd. can use the Client's personal data solely and only for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

2. "Fen Shop" Ltd. undertakes not to disclose any personal data about the Client to third parties - state authorities, commercial companies, individuals and others, except in cases where it has received the express written consent of the Client, the information is requested by state authorities or officials authorized by applicable law to request and collect such information. "Fen Shop" Ltd. is obliged to provide the information by virtue of law.

 

 

 

Policy on the Use of Analytics Tools

At Fenshop.bg, we use trusted technologies such as Google Analytics and Meta Pixel to enhance the experience of our visitors. These tools allow us to understand how users interact with the website—what pages are most visited, which products generate the most interest, and how we can make navigation even more convenient for you.

Google Analytics provides us with valuable insights into website traffic and visitor behavior without collecting any personally identifiable information. Thanks to this tool, we can optimize content, improve loading speed, and offer you a better browsing experience.

Meta Pixel helps us display more relevant offers and personalized ads on Facebook and Instagram. This means that when you browse Fenshop.bg, you will see promotions that truly match your interests.

Like all standard cookies, these tools operate in accordance with best practices for security and data protection. Your privacy is important to us, and we use these technologies solely to improve our services. By accepting our cookie policy, you help us make Fenshop.bg even more convenient and useful for you.

If you would like to learn more about how Google Analytics and Meta Pixel process data, you can visit their official privacy policies:
🔹 Google Analytics Privacy Policy
🔹 Meta Pixel Privacy Policy